A cable company has caused outrage by addressing a customer's bill to Mr A**hole Brown'.
A rogue employee changed the Ricardo Brown's name to 'A**hole Brown' and sent him a bill with his 'new' moniker printed on it.
"We have spoken with our customer and apologised for this completely unacceptable and inappropriate name change," commented Steve Kipp, vice president of communications for Comcast in Washington, USA.
The aggravation began when she'd phoned Comcast to try and reduce the cable bill and was put through to a retention specialist who tried to persuade her to sign a two-year contract. She declined.
After receiving the bill, Mr Brown's wife Lisa visited her local Comcast office and demanded that the name be changed immediately but had no luck.
She told US consumer blogger Christopher Elliott: "I am shocked. I was never rude. It could have been that person was upset because I didn't take the offer."
Comcast, who have now promised to fire the employee responsible, added: "We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened."
Customer's bill addressed to 'Mr A**hole Brown'
No replies to this topic
Posted 29 January 2015 - 03:21 PM